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Privacy Policy

Effective Date: 10/07/2025

At Macan, we are committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit our websites: www.macan.hr / www.foliotisak.com, contact us, or engage our services.

We operate in accordance with the General Data Protection Regulation (GDPR) and relevant Croatian data protection laws.

1. Who we are

Data controller: Macan d.o.o. 
Address: Ljubijska 52, 10 040, Zagreb, Croatia
VAT: 66 000 671 692
Email: info@macan.hr

2. What data we collect

Depending on how you interact with us, we may collect the following personal data: 

2.1 When You Contact Us:
– Name and contact details (email, phone) 
– Company name (if applicable)
– Project details, preferences, or special requests
– Any other information you voluntarily provide 

2.2 When You Visit Our Website
– IP address and browser type
– Device type and operating system
– Pages visited and time spent on site Ž
– Referral source (how you found us)
– Cookies and similar technologies (see section 7)

3. Why we process your data

We process personal data for the following purposes: 

– To respond to inquiries and provide quotes 
– To fulfill customer orders and manage communication
– To improve website functionality and performance
– To market our services (only if consent is given)
– To comply with legal obligations

4. Legal grounds for processing

We process your personal data based on the following legal grounds:

  • Consent – for newsletter subscriptions or marketing

  • Contract – to prepare or fulfill a service agreement

  • Legitimate interest – e.g., improving our services, fraud prevention

  • Legal obligation – e.g., record-keeping and tax compliance

5. Who we share your data with

We do not sell or rent your data. We may share it with:

  • Service providers (e.g., web hosting, email, analytics, CRM)

  • Services and logistics partners (only when necessary to fulfill orders)

  • Legal or regulatory authorities if required by law

All third-party processors are GDPR-compliant and contractually bound to safeguard your data.

6. Data retention

We retain your personal data only as long as necessary:

  • Inquiries and quotes: up to 3 years

  • Customer orders and invoices: up to 10 years (legal requirement)

  • Newsletter or marketing data: until you unsubscribe or withdraw consent

After that, your data will be securely deleted or anonymized.

7. Cookie policy

Cookies are small files stored on your device to improve website functionality and gather usage data. By continuing to browse our site, you agree to our use of cookies as described below.

7.1 Types of cookies we use

  • Essential cookies: Enable core functionality (e.g., security, form submission)

  • Analytics cookies: Help us understand website usage (e.g., Google Analytics)

  • Marketing cookies: Allow us to track performance (used only with your consent)

7.2 Managing cookies

You can accept or reject non-essential cookies via the cookie banner or configure your browser settings to block cookies. Be aware that disabling some cookies may affect site functionality.

8. Your rights (under GDPR)

As a data subject in the EU, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or request restriction

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with the Croatian Data Protection Authority (AZOP)

To exercise your rights, please email us at: info@macan.hr

9. Data security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or alteration. These include secure servers, encrypted communications, and access controls.

10. International transfers

If we transfer your data outside the European Economic Area (EEA), it is only to countries with adequate data protection or under legally binding agreements such as Standard Contractual Clauses (SCCs).

11. Updates to this policy

We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website, with a revised “Effective Date”.

12. Contact us

If you have any questions about this Privacy & Cookie Policy, your data, or your rights, please contact us:
Company: Macan d.o.o. 
Address: Ljubijska 52, 10 040, Zagreb, Croatia
VAT: 66 000 671 692
Email: info@macan.hr